Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

ACMGAS308 Mapping and Delivery Guide
Communicate effectively with clients and team members

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency ACMGAS308 - Communicate effectively with clients and team members
Description
Employability Skills
Learning Outcomes and Application This unit of competency describes the skills and knowledge required to communicate effectively with clients, a supervisor, team members and industry representatives.The unit applies to individuals who work in organisations in operational roles with some supervision.No occupational licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Communicate effectively with clients and industry representatives
  • Use verbal and non-verbal communication to enhance understanding and demonstrate respect
  • Communicate information in a manner that is appropriate, clear and easily understood
  • Use electronic and digital communication tools effectively
  • Listen to requests, clarify meaning and respond appropriately
  • Exchange information clearly in a timely manner
  • Empathise with those experiencing distress
  • Follow privacy and confidentiality protocols
       
Element: Communicate with team
  • Listen to and clarify instructions for carrying out workplace tasks
  • Use industry terminology in verbal, written and digital communications
  • Follow communication protocols that apply to interactions with team members
  • Actively participate in team meetings and discussions
       
Element: Address constraints to communication
  • Identify constraints to effective communication and resolve using appropriate communication strategies and techniques
  • Use communication skills to avoid, defuse and resolve conflict situations
       
Element: Complete workplace documentation
  • Complete paper-based and electronic documents in line with workplace standards
  • Carry out routine numerical calculations relevant to work role and requirements
  • Document agenda and minutes for meetings
  • Store or save correspondence and documentation in line with workplace protocols
  • Follow workplace communication policies and procedures for using digital media
       

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Use verbal and non-verbal communication to enhance understanding and demonstrate respect 
Communicate information in a manner that is appropriate, clear and easily understood 
Use electronic and digital communication tools effectively 
Listen to requests, clarify meaning and respond appropriately 
Exchange information clearly in a timely manner 
Empathise with those experiencing distress 
Follow privacy and confidentiality protocols 
Listen to and clarify instructions for carrying out workplace tasks 
Use industry terminology in verbal, written and digital communications 
Follow communication protocols that apply to interactions with team members 
Actively participate in team meetings and discussions 
Identify constraints to effective communication and resolve using appropriate communication strategies and techniques 
Use communication skills to avoid, defuse and resolve conflict situations 
Complete paper-based and electronic documents in line with workplace standards 
Carry out routine numerical calculations relevant to work role and requirements 
Document agenda and minutes for meetings 
Store or save correspondence and documentation in line with workplace protocols 
Follow workplace communication policies and procedures for using digital media 

Forms

Assessment Cover Sheet

ACMGAS308 - Communicate effectively with clients and team members
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

ACMGAS308 - Communicate effectively with clients and team members

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: